Digital Services
Citizens Deserve.
We build citizen portals, case management systems, digital planning platforms, and internal transformation tools — GDS compliant, WCAG 2.1 AA accessible, and engineered for trust, transparency, and scale.
Citizens Expect More. Legacy Systems Deliver Less.
Councils, government departments, and public bodies face mounting pressure to deliver modern, accessible digital services — while navigating procurement constraints, legacy infrastructure, and diminishing budgets.
Legacy System Inertia
Decades-old case management systems, paper-based workflows, and siloed databases prevent councils from delivering joined-up services. Staff spend more time fighting technology than serving citizens, while maintenance costs consume budgets that should fund innovation.
Accessibility & Inclusion
Public services must be usable by everyone — yet many council websites fail WCAG 2.1 AA standards, exclude assistive technology users, and offer no alternative channels. The Public Sector Bodies Accessibility Regulations require compliance, with legal consequences for failure.
Procurement & Budget Constraints
G-Cloud frameworks, competitive tendering, spend controls, and multi-year budget cycles make technology procurement slow and complex. Projects stall between approval and delivery while citizen needs continue to evolve.
What We Build for Public Sector
Every platform is purpose-built for government — not adapted from private-sector SaaS. GDS-compliant, accessibility-first, and designed around how public services actually operate.
Citizen Self-Service Portals
GOV.UK-patterned citizen portals where residents can report issues, track service requests, make payments via GOV.UK Pay, manage council tax, submit planning applications, and access personalised service dashboards — all WCAG 2.1 AA compliant.
Case Management Systems
Workflow-driven case management for social care, housing, environmental health, planning, and regulatory services — with configurable SLA tracking, automated escalation, document management, and full audit trails.
Digital Planning Platforms
End-to-end planning application systems with GIS integration, public consultation portals, automated validation, officer workflow dashboards, decision publishing, and compliance with DLUHC Open Digital Planning standards.
Internal Digital Transformation
Staff intranets, HR self-service, automated procurement workflows, committee management, and business intelligence dashboards — replacing manual processes with modern tools that free staff to focus on frontline services.
Open Data & Transparency
Open data portals, FOI request management, spending transparency dashboards, and public API platforms — helping bodies meet statutory publication duties while engaging citizens with the data that matters to them.
Payments & Revenue Collection
Integrated payment platforms for council tax, business rates, parking permits, planning fees, and sundry debts — powered by GOV.UK Pay, PCI DSS compliant, with automated reconciliation and real-time reporting.
Engineering to Government Standards
GDS compliance, accessibility, and security clearance aren't afterthoughts — they're embedded into every architectural decision, sprint review, and deployment pipeline.
GDS Service Standard Compliant
Every service we build meets the 14-point GDS Service Standard — from understanding user needs and testing with real citizens to building accessible, secure, and maintainable platforms that pass spend control and service assessments.
WCAG 2.1 AA Accessibility
Every component is screen-reader tested, keyboard navigable, colour-contrast compliant, and responsive — meeting the Public Sector Bodies Accessibility Regulations in full.
Cyber Essentials Plus
NCSC-certified Cyber Essentials Plus with penetration testing, vulnerability scanning, secure SDLC, and PSN compliance — meeting the minimum security requirements for government suppliers.
Open Standards & APIs
RESTful APIs, open data formats, and interoperability standards — so your systems can integrate with other public bodies, shared services, and national platforms without vendor lock-in.
GOV.UK Pay Integration
Native GOV.UK Pay integration for council tax, planning fees, parking permits, and sundry debts — PCI DSS compliant with automated reconciliation and real-time reporting dashboards.
Identity Verification
GOV.UK Verify and GOV.UK One Login integration for secure citizen identity assurance — with multi-factor authentication, document proofing, and identity re-use across services.
Performance & Analytics
Real-time service performance dashboards tracking citizen satisfaction, case resolution times, channel shift metrics, and cost-per-transaction — giving leadership the data needed to demonstrate value.
The Standards That Protect Public Services
We don't just tick boxes — we understand the regulatory intent behind every standard and build systems that genuinely protect citizen data and ensure inclusive access.
How Much Will Your Project Cost?
Answer 4 quick questions and we'll show you a realistic investment range and timeline — no obligation, no procurement pressure, just honest numbers to support your business case.
These are indicative ranges based on typical projects of this type and scale. Your Discovery Call will produce a fixed-price quote with no surprises.
Common Questions
Public sector technology has unique constraints and procurement routes. Here are the questions we get asked most often by councils, government departments, and public bodies.
Are you on G-Cloud or the Digital Marketplace?
Yes — we're listed on G-Cloud and the Digital Outcomes and Specialists (DOS) framework. This means you can procure our services through the Digital Marketplace without a full competitive tender. We also support direct award, mini-competition, and other compliant procurement routes. Our team can advise on the most suitable approach for your budget and timeline.
How do you ensure WCAG 2.1 AA accessibility?
Accessibility is built into our design system from day one — not retrofitted. Every component is tested with screen readers (JAWS, NVDA, VoiceOver), keyboard navigation, colour contrast analysers, and automated scanning tools (axe, Pa11y, Lighthouse). We conduct manual accessibility audits at every major milestone and provide an accessibility statement template that meets the Public Sector Bodies Accessibility Regulations.
Can you work with our existing case management system?
Almost certainly. We have integration experience with Firmstep (now Granicus), Civica, Northgate, Jadu, Microsoft Dynamics 365, Salesforce Government Cloud, and custom-built systems. We can extend, wrap, or gradually replace legacy platforms depending on your modernisation strategy and budget constraints.
What security clearances do your team hold?
Our delivery team can be cleared to SC (Security Check) level for projects requiring it. We hold Cyber Essentials Plus certification, are ISO 27001 aligned, and follow NCSC secure development principles. For PSN-connected services, we support the PSN Code of Connection compliance process.
How do you handle multi-year budget cycles?
We structure projects to align with public sector financial planning. This includes phased delivery across financial years, capital vs. revenue expenditure structuring, and milestone-based payments that map to your budget approval cycles. We provide detailed business cases and cost-benefit analyses to support internal approvals.
What's a typical timeline for a citizen portal?
A standard citizen self-service portal with account management, service requests, payments, and case tracking typically takes 12–16 weeks from kick-off. Complex builds with GIS integration, planning applications, or multi-service orchestration typically run 16–24 weeks. We'll give you a firm timeline and fixed-price quote after your free Discovery Call.
Better Services. Better Outcomes.
Starting Today.
Join councils, government departments, and public bodies using Jam Telecom's purpose-built digital services to transform citizen experiences, reduce costs, and meet accessibility standards.