Healthcare & NHS

Smarter Technology
for Better Care.

We build NHS-grade patient portals, AI triage systems, secure clinical communications, and EHR integrations — compliant with NHS DSP Toolkit, GDPR, and HIPAA from day one.

40% Faster Patient Response
99.9% Uptime SLA
35% Fewer Missed Appts
<2h Support Response

We Know Healthcare Is Hard

The NHS runs on legacy infrastructure, shifting regulations, and increasing patient demand. We've seen it up close — and we build solutions that address it head-on.

01

Siloed Legacy Systems

NHS trusts run EMIS, SystmOne, Epic, and Cerner in isolation. Patient data lives in silos, referrals get lost, and clinical staff waste hours on manual handoffs.

We build HL7 FHIR R4 integration middleware that makes your existing systems talk — without replacing them.
02

Compliance Complexity

GDPR, NHS DSP Toolkit, CQC requirements, HIPAA for international work — the regulatory maze is a full-time job before a single line of code is written.

We design compliance in from the first architecture decision, not bolted on at the end. Every system we ship is audit-ready.
03

Patient Communication Gaps

Phone-tag with patients, missed appointments costing £1.2bn annually to the NHS, slow triage, and overloaded reception teams — the status quo is unsustainable.

We automate appointment booking, reminders, and AI-powered triage to reduce DNAs by up to 35% and free your staff for what matters.

What We Build for Healthcare

Every system is purpose-built for healthcare workflows — not adapted from a generic platform. Compliant, scalable, and designed around how clinical teams actually work.

Patient Portals & Apps

Secure web and mobile portals for patients to view records, book appointments, request medication, and message their care team. NHS Login and GPSoC compatible.

NHS Login FHIR R4 WCAG 2.1 AA Mobile-first

AI Triage & Symptom Checking

AI-powered triage chatbots that assess patient symptoms, prioritise care urgency, route to the right pathway, and reduce unnecessary GP contacts by up to 40%.

NLP/NLU Care Pathways NICE Guidelines Audit Trail

Secure Clinical Communications

End-to-end encrypted messaging for care teams — replacing outdated pagers and insecure WhatsApp groups. Persistent clinical record, RBAC, and full message audit.

E2E Encrypted NHS IG RBAC Audit Logs

Clinical Dashboards & Analytics

Real-time dashboards for ward occupancy, patient flow, waiting times, referral-to-treatment tracking, and population health analytics — built around your KPIs.

Real-time BI Integration Role-Based Views Export-Ready

EHR & System Integration

Integration middleware connecting EMIS Web, SystmOne, TPP, Epic, Cerner, and custom EHR systems. HL7, FHIR R4, and SNOMED CT supporting your existing infrastructure.

HL7 FHIR R4 SNOMED CT EMIS / SystmOne REST APIs

Appointment & Scheduling Systems

Smart booking engines with real-time availability, multi-channel reminders (SMS, email, WhatsApp), waitlist management, and DNA reduction workflows.

SMS Reminders DNA Reduction Waitlist Mgmt Multi-location

Engineering to Clinical Standards

NHS-grade security and compliance isn't a checkbox at the end of a project — it's baked into every architectural decision from day one.

HL7 & FHIR Ready

Every system we build is FHIR R4 compliant from the ground up — enabling seamless interoperability with NHS Spine, GP systems, and secondary care platforms.

HL7 v2.x
FHIR R4
SNOMED CT
ICD-10
NHS Spine
OpenEHR

NHS DSP Toolkit Aligned

All systems are designed and documented to meet NHS Data Security and Protection Toolkit requirements — with evidence packs ready for your annual submission.

Military-Grade Encryption

AES-256 encryption at rest and TLS 1.3 in transit. Patient data never leaves your jurisdiction without explicit consent and contractual safeguards.

99.99% Uptime SLA

Healthcare systems can't go down. We engineer high-availability architecture with automatic failover, geographic redundancy, and 24/7 on-call engineering support.

Role-Based Access Control

Granular RBAC ensures clinicians, administrators, and patients only see what they're authorised to see — with full audit trails for every access event.

Full Audit Trails

Every data access, modification, and system event is immutably logged. CQC inspection-ready audit reports can be generated in minutes, not days.

WCAG 2.1 AA Accessible

Patient-facing systems must serve everyone. We build to WCAG 2.1 AA standard — screen reader compatible, keyboard navigable, and tested with real assistive technology users.

The Standards That Protect Your Patients

We don't just tick boxes — we understand the intent behind every regulation and build systems that genuinely protect patient data and clinical operations.

NHS DSP Toolkit
Data Security & Protection
GDPR (UK & EU)
Data Protection Regulation
HIPAA
US Health Data Privacy
ISO 27001
Information Security Mgmt
Cyber Essentials+
NCSC Cyber Security Scheme
40%
Faster patient response
Average across AI triage deployments
99.9%
System uptime SLA
Guaranteed for clinical systems
35%
Reduction in missed appointments
With automated reminder workflows
<2h
Emergency support response
24/7 on-call engineering team

How Much Will Your Project Cost?

Answer 4 quick questions and we'll show you a realistic investment range and timeline — no obligation, no sales pitch, just honest numbers.

Step 1 of 4
Your Indicative Estimate
Investment Range
Estimated Timeline

These are indicative ranges based on typical projects of this type and scale. Your Discovery Call will produce a fixed-price quote with no surprises.

Common Questions

Healthcare IT has unique constraints. Here are the questions we get asked most often.

Do you work with NHS trusts and GP surgeries?

Yes — we work directly with NHS trusts, Integrated Care Boards (ICBs), Primary Care Networks, GP practices, independent clinics, and digital health companies. We understand the NHS procurement landscape, digital maturity requirements, and the operational realities of clinical environments.

Are your systems NHS DSP Toolkit compliant?

Absolutely. We design all healthcare systems to meet NHS Data Security and Protection Toolkit requirements from the first architecture decision. We produce documentation and evidence packs you can use directly in your annual DSP Toolkit submission — saving your DPO significant time.

Can you integrate with EMIS Web, SystmOne, or Epic?

Yes — we specialise in HL7 FHIR R4 integration and have worked with EMIS Web, SystmOne, TPP, Cerner, and Epic. We work through the official vendor integration pathways and use nationally recognised clinical terminology standards (SNOMED CT, DM+D, ICD-10) throughout.

How do you handle patient data and GDPR?

Patient data is encrypted at rest (AES-256) and in transit (TLS 1.3). We implement role-based access controls, full immutable audit trails, and data residency controls to keep data within UK borders. We act as a data processor under your data controller status and provide a fully executed Data Processing Agreement (DPA) before any work begins.

Can you help with NHS procurement or G-Cloud?

We can guide you through common NHS procurement routes including NHS Shared Business Services frameworks, Crown Commercial Service agreements, and the G-Cloud Digital Marketplace. For organisations requiring formal procurement, we can produce the technical documentation and compliance evidence needed.

What's a typical timeline for a patient portal build?

A standard patient portal with appointment booking, records access, and secure messaging typically takes 10–14 weeks from kick-off to live deployment. Complex builds with EHR integration, AI triage, or national system connections (NHS Spine, NHS Login) typically run 16–24 weeks. We'll give you a firm timeline after your free Discovery Call.

Ready to Get Started?

Build Better Healthcare.
Starting Today.

Join NHS trusts, GP practices, and health tech companies using Jam Telecom's purpose-built healthcare solutions to deliver better patient care.

GDPR Compliant NHS DSP Toolkit Aligned 24/7 Clinical Support No Lock-In Contracts